Frequently Asked Questions

About Elysium Aromatherapy

What is Elysium Aromatherapy?
Elysium Aromatherapy is a luxury wellness brand specialising in handcrafted aromatherapy candles and reed diffusers made with natural essential oils, vegan wax, botanicals, and healing crystals. Founded in 2025 in Nottinghamshire, our products are designed to elevate calm, balance, and wellbeing.

Where are your products made?
All Elysium Aromatherapy products are lovingly handcrafted in small batches in the United Kingdom.

Candles

What wax do you use in your candles?
We use a premium blend of coconut and rapeseed wax. This wax is vegan, sustainable, clean-burning, and provides excellent scent diffusion.

Are your candles vegan and cruelty-free?
Yes. All of our candles are 100% vegan and cruelty-free.

How long do your 230ml candles burn for?
Our 230ml candles have an approximate burn time of 40 hours when burned correctly.

Why are petals and crystals used in your candles?
Each candle is garnished with botanicals and healing crystals to enhance intention, beauty, and ritual. Crystals are selected for their traditional energetic and symbolic properties.

Reed Diffusers

What makes your reed diffusers different?
Our reed diffusers are made using highly concentrated, premium-grade natural essential oils for a strong, long-lasting fragrance without being overpowering.

How long do your reed diffusers last?
Depending on room temperature and placement, our reed diffusers typically last between 8–12 weeks.

How can I make my diffuser last longer?
Place your diffuser away from direct sunlight and heat sources, and flip the reeds occasionally to refresh the scent.

Essential Oils & Ingredients

Do you use fragrance oils or essential oils?
We use natural essential oils in our aromatherapy collections. Each blend is thoughtfully created to support mood, relaxation, focus, or energy.

Are your products safe to use around pets?
Some essential oils may not be suitable for pets. We recommend using products in well-ventilated areas and consulting a professional if unsure.

Orders & Delivery

Where do you ship to?
We currently ship within the United Kingdom. International shipping options may be introduced in the future.

How long will my order take to arrive?
Orders are usually processed within 1–3 working days. Delivery times vary depending on your selected shipping method.

Loyalty & Rewards

Do you offer a loyalty programme?
Yes. Our Rewards Programme gives you 3% back in loyalty points on every purchase, redeemable against future orders.

Care & Safety

How do I care for my candle safely?
Always burn your candle on a heat-resistant surface, trim the wick before lighting, and never leave a burning candle unattended.

Can I reuse the crystals after the candle has finished?
Yes. Once the candle is finished and the wax has cooled, crystals can be gently cleaned and kept as decorative or personal items.

Contact

How can I contact Elysium Aromatherapy?
You can reach us via the Contact page on our website for any questions, support, or bespoke enquiries.

If you have a question not answered here, please feel free to get in touch. We’re always happy to help.